Questions we hear often.

ITVD is a virtual IT Department for growing companies. We replace the need for an internal IT hire, or a traditional MSP, by giving you a dedicated team that handles everything from daily support to security, compliance, and strategic IT guidance. We work inside your existing tools (Slack, Teams, email) and operate as a genuine part of your team, not a vendor you call when something breaks.

Most MSPs are reactive. Something breaks, they fix it. ITVD is proactive: we manage your environment, monitor your security, advise on decisions, and handle the things that don't generate a ticket but matter a lot, like negotiating your vendor contracts, running IT training, or preparing you for a compliance audit. The other difference: we work inside your tools. Your team doesn't need to learn a new ticketing system or change how they communicate with us.

We work best with companies between 20 and 200 employees, with distributed or remote teams anywhere in the world. We don't target specific industries, but we're particularly well-suited for companies that rely heavily on cloud tools and have teams spread across multiple locations or time zones.

Your subscription covers 24/5 IT support, device and software management, team tools and cloud administration (Microsoft 365, Google Workspace, and others), employee onboarding, IT governance and documentation, vendor and license management, and IT training and change management. See the full Services page for details and pricing.

Yes, through our partnership with Theos Cyber, a specialist cybersecurity provider. Together, ITVD and Theos Cyber offer threat detection and response via CrowdStrike EDR, 24/7 SOC monitoring, and SIEM. The advantage of this partnership is that your IT and security teams are the same team, which eliminates the handoff gaps that typically exist between separate providers.

Yes. We support ISO 27001 certification, SOC 2 examinations, and HIPAA compliance work, as well as insurance and enterprise procurement requirements. We’re not auditors; we’re the technical team that prepares your environment, works with your auditor, and implements the agreed requirements.

Absolutely. Some clients come to us with a part-time internal IT resource or a specific in-house expertise, and we're happy to complement that. We cover the areas where additional capacity or specialist knowledge is needed, without stepping on toes.

It starts with a free 30–60 minute assessment call. We learn about your company, your current IT setup, and your biggest challenges, and we come back with a custom proposal based on your specific scope and needs. Once you sign, the engagement begins: we run a full IT audit in Month 1 alongside the first quick wins, so your team feels the difference fast. We recommend at least 90 days to complete the initial IT transformation.

No. We believe in earning your business every month. You can cancel at any time: no lock-in, no exit fees. In practice, 100% of our clients have stayed with us since ITVD was founded, but that's because of the service, not a contract. However, we recommend at least 90 days to complete the initial IT transformation and get the full value of the engagement.

Book a free consultation using the link below, and mention FREE360 in the message field when booking. This gives you a complimentary IT Health Scan (value: $1,500). Available monthly: check current availability when booking.