Everything your IT Department should do, without hiring one.

• Helpdesk support via your existing tools (Slack, Teams, email)
• Coverage across time zones, worldwide
• 100% of tickets receive a first response within 1 hour
• Transparent ticket tracking so your team always knows the status

Your team can reach us through the tools they already use: Slack, Teams, or email. We respond fast, communicate clearly, and close tickets without making IT feel like a bureaucracy. When something goes wrong at 10pm for a team member in another time zone, we're there.

• Device procurement, setup, and shipping coordination
• Software license tracking and renewal management
• Remote monitoring and updates
• Complete asset inventory, refreshed quarterly

We track, secure, and update every laptop, phone, and piece of software in your organization, giving you a complete inventory and the peace of mind that nothing is falling through the cracks.

• Microsoft 365 and Google Workspace administration
• New tool setup and integration
• User access management and offboarding
• Collaboration platform configuration (Slack, Teams, and others)

We set up and manage your email, file sharing, and collaboration platforms: Microsoft 365, Google Workspace, Slack, and more. When a new tool needs to be adopted, we handle the configuration, the training, and the change management to make sure it actually gets used.

• Hardware ordering and shipping coordination
• Account creation across all tools and platforms
• AI policy acknowledgment and access provisioning
• Real-time status visibility for HR and managers via the ITVD portal

When someone joins your team, ITVD handles the full IT setup: from ordering hardware to creating accounts to delivering device access. Our proprietary portal runs the entire process: the HR team submits the details, and we take it from there.

• IT policy creation and maintenance
• Documentation for all systems and processes
• Compliance preparation for audits and insurance requirements
• Regular policy reviews as your company grows

We create and maintain the IT policies, guides, and documentation your company needs to stay organized, stay compliant, and stay audit-ready. From acceptable use policies to security standards, everything is written in plain language your team can actually follow.

• Vendor contract review and negotiation
• SaaS license optimization and renewal tracking
• Cost-saving recommendations based on actual usage
• Single point of contact for all vendor relationships

We handle negotiations and renewals with your technology vendors: from SaaS tools to hardware suppliers, so you're not overpaying for licenses you don't use or missing renewal windows.

• Custom training sessions for specific tools (1Password, Microsoft 365, Claude, and others)
• Live Q&A workshops: open format so people can ask what they actually need to know
• AI policy rollout and user acknowledgment coordination
• Change communication before any IT update that affects daily workflows

Technology only works when people adopt it. ITVD includes change management and IT training in every subscription, because rolling out a tool and watching the team ignore it isn't a win. We run live workshops, write plain-language guides, and follow up to make sure adoption sticks.